Frequently Asked Questions
Everything you need to know about your Joseph Klibansky order.
What is the standard shipping time for international orders?
We offer worldwide express shipping. Orders are typically processed within 2-3 business days, with delivery taking 5-7 business days depending on your location and customs processing.
What is your return policy for limited edition apparel?
You may return your items within 14 days of receipt. Products must be in original condition, unworn, and with all designer tags attached. Please note that certain limited edition drops may have specific return restrictions.
How can I ensure I am buying an authentic Joseph Klibansky product?
Authentic items are sold exclusively through our official website and authorized luxury retailers. Each piece comes with a unique certificate of authenticity or a verifiable digital NFC tag embedded in the garment.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Are customs duties and taxes included in the price?
For orders within the EU, taxes are included. For international orders outside the EU, duties and taxes are calculated at checkout or may be charged by your local customs office upon arrival, depending on the shipping method selected.
How should I care for my high-end garments?
To preserve the artistic integrity and fabric quality of your pieces, we recommend following the specific care label instructions. Most of our high-fashion items require professional dry cleaning or delicate hand washing.